Our primary goal is to provide our clients with the best products and services available. As part of our continued dedication to our clients we provide a number of tools to help them monitor progress and projects, as well as getting remote support almost instantly.
CUSTOMER PORTAL (For Tickets and Projects)
Welcome to the Opal Business Solutions Customer Support Portal. This will serve as your resource to make requests for new features, make us aware of issues, bugs, or inquire about new applications and products. If you have any questions please do not hesitate to reach out to our team. Our goal is to have this portal serve as our point of communications between us and our clients providing you with greater visibility and access to your projects.
Instructions: Clicking the link will take you to a login page that will allow you to access the portal for communications, and requesting projects. This will automatically add your request to our internal dashboard system, so it can be loaded in our queue. If you are logging in for the first time please contact our staff to ensure you have an account established already. If you have any difficulties please contact Customer Support at 844-OPALBIZ (844-672-5249).
There are many times that we need to gain access to your workstation in order to assist you with your support. The link below will allow you to join a support session that is already in progress.
JOIN SUPPORT (Granting Remote Access To Your Machine)
Instructions: Clicking the link will take you to a login page that will ask for a number. While you are on the phone with a member of our Customer Support team you will be given a code to enter. This code will allow us to connect to the meeting where we will gain access to your workstation for remote support.